Certification Overview

The ITIL Service Operation certification program is one of the medium level qualifications from ITIL and also a tiny part of intermediate stream by ITIL. This certification is one of the pathways for your ITIL mastery certification in managing services. The main objective of the training program with the certification is imparting the practical knowledge and validating the theoretical knowledge about the service operation used in the industries in the work environment.

Who can do the certification?

The ITIL Service Strategy certification program is mainly focused on concepts related to management level and core activities for the service operation, so the professionals falling in the category of IT audit and security managers, consultants, architects or planners, service designers or the leaders from the team etc. must undertake the course at any cost. CIOs and CTOS, supervisory staff or managers of the organization may also take this course for in-depth familiarity with the service operation technique.

Benefits

The ITIL Service Strategy certification will lead your path for being an ITIL specialist. The ITIL Service Operation course will help you gain valuable knowledge and experience to coordinate the activities for a lifecycle stage. The two main modules for this course are Analysis and operational support and the second one is control, release and validation part which are going to enhance your dignity and knowledge of the service operations practices in the industry. This is the reason why you'll be highly ranked and be eligible for a higher pay salary than the mere one who only have a basic knowledge about it.

Associated exam

The exam will be having multiple choice or scenario based or gradient scored or a combination of the above mentioned questions. There will be total 8 questions of 5 marks each and 70% is the score required to achieve the certification. For your quest, only 90 minutes will be allotted.

Prerequisites

ITIL foundation certification prior to this course is necessary for the candidates and will be required to show at the time before admission. Two to four years of experience in the service delivery field is also required for the course. Candidates holding foundation bridge certification or expert certification in IT and service management will also work equivalently provided you show the proof.

Examination overview

The topic list for the certification examination includes:

1. Basic overview of service operations, scope, objective and purpose of the same, fundamental aspects and ability for defining them.
2. Principles for service operation for analysis and application to support the service operation at various levels.
3. Understanding the conflicts between maintaining status and adapting changes in business for better service operations. Understand operational health techniques and outputs and inputs for service operation.
4. Processes for service operation for analysis and application to support the service operation at various levels, integration of each of the service operation processes, event, incident, and problem and access management for request fulfillment.
5. Common activities for service operation for analysis and application to support the service operation at various levels, coordination of management in delivering support service, controlling and monitoring the service for better delivery.
6. Organizing service operations for analysis and application to support the service operation at various levels, roles and objectives of 4 functions of service desk, IT operations, application and technical management.
7. Technology considerations for analysis and application to support the service operation at various levels, generic requirements for technology and requirements for specific operation.
8. Implementing the service operation for analysis and application to support the service operation at various levels, planning service management and implementing technology for the organization.
9. Challenges, risks and factors involved for service operation to take place, analysis and application to support the service operation at various levels, critical risk and success factor for the service operation.

Service operation and introduction, processes, common activities, technology and implementation considerations etc. are some of the skills you'll be acquiring within the course. Besides these, you'll also be able to manage challenges and risk factors and organizing various functions for service operations etc.

The exam for certification will include 8 questions. Total marks will be out of 40 and 90 minutes will be provided for the same. 28 marks or higher i.e. 70% is the least you need to attain for certification.

Validity of the certification

ITIL Service Operation certification will be valid for 3 years and likewise, after that period, you will need to recertify following the same procedure.

Expert Review

The perfect approach to express your proficiency with ITIL organization and service operations is to acquire one of the industries - recognized ITIL certification which can be beneficial for the candidate as well as the organization of the individual.

Wayne Parsell, Brendy Corp.

Miass, Russia