Certification Overview

The ITIL Service Design certification program is also a sub part of ITIL life cycle intermediate stream. This certification can easily guide you on your way for an ITIL expert certification in the field of service management. The sole purpose of the training program is to validate the understanding and impart the practical knowledge to the candidates about the requirements of service design in the industries and how to implement the same in the working nature of organization.

Who may do this certification?

This certification course mainly covers the management level information and core concepts of the practice in service designing, so the major focus will lie towards the individuals from supervisory staff and managers, chief technology and chief information officers, team leaders or service designers etc. The course may also be undertaken by IT architects, consultants and planners etc. who wish to also pursue an ITIL certification for Mastery in this field.

Benefits

The ITIL Service Design certification will be providing you a vast - ranging understanding in this technology. It will not only be leading a strong base if you want to continue in the further ITIL Master certification training, but also help you in focusing on your professional development and help you in achieving that easily. This programme will be accrediting you in the field of proven service design and management. The course also helps you in achieving your expectations and provides you with the ability to surprise a change and also manage the solutions and transitioning phase on the projects and implementing them successfully in the industry.

Associated exam

The ITIL Service Design certification programme is a 2 step mechanism. The first step includes the training. The topics for the training are discussed in detail below. The second step includes the exam test of ITIL Service Design certification. If you complete these two steps successfully, only then you will be able to achieve the certification.

Prerequisites

All the candidates going for this course must have understanding about the service management and should also have attended the training mentioned above in step one based on service designing course. The candidates are also required to have the skills to understand the working and functioning of It terminologies and should also possess minimum of 2 years experience in this field.

Examination overview

Topics on your way in the exam are listed as:

1. Service design introduction, purpose, objective and goals of service design, future scope and business values of such activities, inputs and outputs of the technology, challenges, factors and risks lying ahead in the implementation of the same and how they can be overcome.
2. Principles of service design, analysis, interpretation and knowledge of the service design techniques, principles and relationships for their effective application, designing services according to the customer needs to accommodate different solutions.
3. Processes of service design, analysis, interpretation and knowledge of the service design techniques, principles and relationships for their effective application, interaction with the processes and flow of services.
4. Service design and related activities for analysis, interpretation and knowledge of the service design techniques, principles and relationships for their effective application, designing technical architectures for information, application management and data analysis.
5. Organizing the service design and analysis, interpretation and knowledge of the service design techniques, principles and relationships for their effective application, implementing, designing roles and responsibilities, how and where to fit these services in the organization for better outcomes.
6. Technology consideration for improvement and implementation of service designing, analysis, interpretation and knowledge of the service design techniques, principles and relationships for their effective application, benefits or values gained from service design, six stage improvement cycles.

Proper skill set will be acquired by the candidate upon completion of the ITIL Service Design certification course. You will be able to manage operations on managing and controlling activities on service design. You will also get used to controlling and coordinating among various service design activities.

After this, your certification exam will take place, details of which have already been provided earlier. There will be a total of 8 questions to be answered in exactly 90 minutes and you have to score a minimum of 70% marks or higher, that means a total of 28 or more marks from total 40 needs to be scored in order to make yourself eligible for certification.

Validity of the certification

Most of the ITIL certifications are valid for three years. However, when this time period runs out, you will need to recertify for the programme. Upon recertification, you will be getting accreditation according to the latest development in this field.

Expert Review

The ITIL certification reassures the employers in the ability you possess and the quality of work that will be delivered. The ITIL certification will allow you to rise above the competitive nature of the market and take it as investment for your career.

Nicholas Roland, Black Decker Corp.

Kilmore, Scotland